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Our workshops enable participants to internalize
concepts and practice them immediately.
 Working
in a healthcare environment presents unique challenges. With
lives on the line, you need to ensure that individuals in
every job function are equipped with interpersonal and
self-management skills.
Our hands-on workshops have helped our healthcare clients
boost morale, reduce employee turnover and save money
through increased productivity.
Choose from half, full, and two-day formats. You may also
combine workshops to fulfill specific certification
requirements. We can facilitate your workshop or you can do
it yourself, using our scripted lesson plans, workbooks,
PowerPoint presentations, experiential learning and videos.
Workshop Tracks
Conflict and
Change Management
Could that “difficult” employee turn out to be a top
performer? Many times, managers and employees handle
conflict and change differently. These workshops help
participants understand their own and others’ behaviors in
conflict, providing them with the problem-solving skills
needed to manage adversity in the workplace. The result is
more productive teams, higher satisfaction, and less
turnover.
Stress and Time
Management
Is efficient time management merely squeezing more tasks
into the work day – to the exclusion of personal happiness?
Definitely not. Well-balanced people meet project deadlines
more often, enabling you to serve more customers
without adding staff, equipment, and office space. These
workshops help participants develop effective strategies for
coping with stress, setting goals and prioritizing tasks.
Communication
Effectiveness
Communication is often regarded as such a basic skill that
we take it for granted. Yet, the lack of communication is
the root of much interpersonal and organizational turmoil.
Sharpen your ability to get your point across – and
understand others' perspectives.
Interpersonal Skills
Some people seem have more natural social
skills than others. But the truth is, we all have our own
interpersonal strengths. These workshops help participants
pinpoint their unique strengths and show them how they can
get the most out of their talents.
Leadership and
Management
Managers' limitations can create frustration, confusion or
even paralysis for those they lead. Help your managers learn
to coach, direct, communicate and manage in a way that
allows others to excel. Participants leave with tools to
build trust, manage performance and resolve conflict.
Sales and Customer
Service
Does one sales approach fit all prospects? Should all
customers be treated the same? The answer might surprise
you. These workshops remind participants about the diversity
of their customer base. Participants walk away with the
ability to position products or services in a way that
resonates with customers, resulting in increased
satisfaction and higher revenue for your company.
Team Performance
A lack of teamwork can sabotage even the greatest plans.
The key is to discover and harness the talents and
motivations of each individual. These workshops help
participants pinpoint the things that drive their success on
a team, and shape an environment where the team accomplishes
what no one can do alone.
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