Our workshops enable participants to internalize concepts and practice them immediately.
Working in a healthcare environment presents unique challenges. With lives on the line, you need to ensure that individuals in every job function are equipped with interpersonal and self-management skills.
Our hands-on workshops have helped our healthcare clients boost morale, reduce employee turnover and save money through increased productivity.
Choose from half, full, and two-day formats. You may also combine workshops to fulfill specific certification requirements. We can facilitate your workshop or you can do it yourself, using our scripted lesson plans, workbooks, PowerPoint presentations, experiential learning and videos.
- Conflict and Change Management
- Stress and Time Management
- Communication Effectiveness
- Interpersonal Skills
- Leadership and Management
- Sales and Customer Service
- Team Performance
Could that “difficult” employee turn out to be a top performer? Many times, managers and employees handle conflict and change differently. These workshops help participants understand their own and others’ behaviors in conflict, providing them with the problem-solving skills needed to manage adversity in the workplace. The result is more productive teams, higher satisfaction, and less turnover.
Is efficient time management merely squeezing more tasks into the work day – to the exclusion of personal happiness? Definitely not. Well-balanced people meet project deadlines more often, enabling you to serve more customers without adding staff, equipment, and office space. These workshops help participants develop effective strategies for coping with stress, setting goals and prioritizing tasks.
Communication is often regarded as such a basic skill that we take it for granted. Yet, the lack of communication is the root of much interpersonal and organizational turmoil. Sharpen your ability to get your point across – and understand others’ perspectives.
Some people seem have more natural social skills than others. But the truth is, we all have our own interpersonal strengths. These workshops help participants pinpoint their unique strengths and show them how they can get the most out of their talents.
Managers’ limitations can create frustration, confusion or even paralysis for those they lead. Help your managers learn to coach, direct, communicate and manage in a way that allows others to excel. Participants leave with tools to build trust, manage performance and resolve conflict.
Does one sales approach fit all prospects? Should all customers be treated the same? The answer might surprise you. These workshops remind participants about the diversity of their customer base. Participants walk away with the ability to position products or services in a way that resonates with customers, resulting in increased satisfaction and higher revenue for your company.
A lack of teamwork can sabotage even the greatest plans. The key is to discover and harness the talents and motivations of each individual. These workshops help participants pinpoint the things that drive their success on a team, and shape an environment where the team accomplishes what no one can do alone.